User Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use SlotMaster in Canada. We take your privacy seriously and outline here what data we gather, why we need it, how we secure it, and the choices available to you.

Types of data we collect

We collect information that helps us provide and improve our online casino and sports betting services, process payments, and keep accounts secure. Collection happens when you register, deposit, play, place bets, or contact support.

Personal data

Personal data includes information you provide directly, such as your name, date of birth, email address, phone number, residential address, and identity documents where verification is required. We also record account credentials and any communication you send to our support team.

Technical data

Technical data covers details from your device and connection, like IP address, browser type, operating system, device identifiers, and geolocation where needed to confirm eligibility. We also collect usage data about how you navigate the site and which games or markets you access.

Transactional data

Transactional data includes payment and transaction records needed to process deposits and withdrawals, bet and play history, account balances, bonuses claimed, and any disputes or chargebacks. We may retain a record of these transactions for operational and security purposes.

How we use your information

We use your data to set up and manage your account, verify identity and age, process payments, prevent fraud and money laundering, provide customer support, and operate responsible gambling tools. We also use aggregated, non-identifying data to analyse trends and improve our services.

Data protection practices

We maintain administrative, technical and physical safeguards designed to protect your information. Access to personal data is limited to authorised staff and contractors who need it to perform their duties. While no system is foolproof, we continually review and update our security measures to reduce risk.

Cookies and tracking technologies

We use cookies and similar technologies to personalise your experience, remember preferences, support session management, and measure site performance. You can manage cookie settings through your browser, although disabling certain cookies may affect functionality such as login persistence and gameplay.

User rights

If you are a registered user in Canada, you can request access to the personal data we hold about you, ask for corrections, or request deletion where applicable. You may also object to certain processing activities and withdraw consent for marketing communications at any time.

Access, correction and deletion of data

To request access, correction or deletion, contact our support team. We will verify your identity before responding to requests and will provide information on any steps we can reasonably take. Some data may need to be retained for operational, legal or regulatory reasons and cannot be deleted immediately.

Information sharing and third parties

We may share personal information with service providers who perform functions on our behalf, such as payment processors, identity verification, fraud prevention, and technical hosting. We require these partners to protect your data and use it only for authorised purposes. We will not sell your personal information.

Privacy policy updates

We may update this policy to reflect changes in our practices. When material changes occur, we will notify registered users or post a notice on the site. For questions or requests, please contact [email protected].